Frequently Asked Questions
Shipping & Returns
How long will my order take to ship?
All orders placed through Costco Next Inspire Fitness are processed
within 1-3 business days after the order date. Processing time may be
slightly delayed when we are closed for holidays.
Where can I find my tracking information?
Tracking information will be provided to the email address associated with the order once it has been shipped. If you are unable to track your order after 24-48 hours of receiving your confirmation, please contact
our support team costco@inspirefitness.com.
My order is missing items, what do I do next?
Please email costco@inspirefitness.com
to assist with your request within 24 hours after the order is placed.
In the email, please include your order number, full name, and a
description of the missing item.
My product arrived damaged, what do I do next?
If you receive a damaged order, please decline the shipment and contact Inspire Fitness immediately to file a claim.
How do I return my order?
If you need to make a return, please send an email to costco@inspirefitness.com within 30 days from your order receipt. Please be sure to review our Return Policy prior to reaching out.
How long will it take to see my refund?
Refunds will be processed back to your original payment method within 2-3 business days after the returned shipment has been received to our facility. A confirmation of your refund will be emailed to you once the
product has been received and inspected. Please be sure to review our Return Policy for more details.
How do I cancel or edit my Costco Next Order?
Please email costco@inspirefitness.com
to assist with your request within 24 hours after the order is placed. Requests cannot be guaranteed if contact has been made after 24 hours.
White Glove Service
What is "White Glove Delivery"?
White Glove Delivery is a shipping service typically offered by LTL carriers. This option means that the item will be delivered at your
chosen appointment time. Installers will then unpack, set up, and inspect your order to ensure it's just what you expected. Service
timelines may vary. Please see our shipping policy for further information.
What products include White Glove Service?
White Glove Delivery is indicated by an icon of a hand holding a box under the item and on the product’s detail page. This is limited to the following items; FT1 Functional Trainer, FT2 Functional Trainer, M2 Home Gym, M3 Home Gym, FT2 Fully Loaded, SCS Fully Loaded, and the CS3.1 Cardio Strider.
How long are assembly appointments?
Assembly time may vary depending on the equipment and assembly location chosen by the Member. Our White Glove Delivery team will communicate these details upon contacting the Member to schedule the delivery appointment.
Are there restrictions on where I can assemble my equipment?
Our assembly team will ask pre-installment questions concerning the assembly location and entry access, prior to delivery. If there are any obstacles with your chosen location, our team will be sure to communicate their concerns in order to provide a trouble-free assembly experience. The designated assembly area must be clean and free of
clutter.
App Questions
Which products include 12-month subscription to Centr?
Products that include the app subscripition will have a phone icon under the item and on the product's detail page. This is limited to the following items; FT1 Functional Trainer, M2 Multi- Gym, M3 Multi-Gym, FT2 Pro Fully Loaded, SCS Fully Loaded, and the CS3.1 Cardio Strider.
How do I redeem my 12-month App subscription that came with my product?
Members will receive an additional email with instructions for redeeming their subscription, after purchase. It will include step by step details for redeeming their new subscription. If you do not see this email, please check your spam folders. If you still cannot locate it, contact our support team costco@inspirefitness.com.
I am experiencing trouble with the Inspire Fitness App, how do I get help?
If you are experiencing any issues with the app’s function, or with signing up on the app, please contact our Support Team at (877) 738-1729 or by email costco@inspirefitness.com.
What is Centr's Connection / Relationship with Inspire Fitness?
Centr and Inspire Fitness have partnered to help you train, eat and live better with Chris Hemsworth’s team of experts. Your new Inspire Fitness equipment includes a complimentary subscription to Centr, a personalized digital health and digital fitness program.
Once you claim your free subscription, you can set health and fitness goals, use your equipment with workouts coached by trainers you’ll love, and maximize your results with nutrition and mindfulness tools and expert advice.
What happens after my free trail ends?
With more than 1000 different workouts, 600 recipes as well as meditations and mindfulness there’s a lot to explore on Centr.
If you would like to continue your Centr journey after your free trial period, you don’t have to do a thing – your account will automatically roll over into the new billing period, and your account will be charged
the cost of the subscription you selected during sign up.
If you wish to opt out at the end of your free period, simply head to your subscription settings via our website Centr.com at any time during your free trial and click ‘Cancel Subscription’. Any cancellations will need
to be applied no later than 24hrs prior to the end of your free access period to avoid being charged.
Note, this will not cancel your access instantly – you will continue to have access to the program for the remainder of your free period.
Will the app show me exercises to do with my Inspire Fitness equipment?
You will find a range of workouts on Centr designed to help you make the most of your Inspire Fitness equipment – from beginner
workouts using resistance bands to strength sessions that will have you building muscle with your functional trainer. Plus, we’re always adding more workouts to keep you moving forward.
To find workouts that use your equipment, head to the Explore section and click on Coached Workouts or Self-Guided Workouts. You can then filter by equipment to find workouts tailored to the Inspire Fitness gear you have.
As an Inspire Fitness customer, am I required to have this app in order to use my equipment?
Not at all! You are free to do your own workouts and training programs on the equipment you have purchased.
However, Centr and Chris’s team of trainers are always at your fingertips to provide expert coaching and guidance on your fitness journey, as well as tailored workout options that will help you get the most out of your Inspire Fitness equipment and yourself.